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STORE POLICY

 

SHIPPING

Shipping fee and delivery timeline


All our products are intricately handcrafted by Kopal Seth owner artist.


All orders exceeding Rs 5000/- will be privileged to avail FREE SHIPPING.


Products available in stock are dispatched within 2 - 3 business working days. Custom made products take around 15 - 30 business working days to be dispatched. 

We appreciate your time and patience.

 

RETURN

NO refunds or returns unless the objects are damaged during delivery.

Receive something broken? 

Do not worry! Just share a picture of the damaged piece to kopalsethstudio@gmail.com within 24 hours of delivery. You will receive a total refund on the cost of the work before shipping charges. 

 

PRIVACY POLICY

Use of Your Information

When you register an account or complete a transaction we collect some “Personal Information” (that is, any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, billing information and other similar information. You may also provide us with certain Personal Information of other people (e.g., if you are sending a gift to someone else).

We use browser cookies to enhance your experience and gather information about visitors to our websites.

How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing

communication, browse the website, or use certain other site features in the following ways:

  • To quickly and securely process transactions

  • To administer promotions, surveys or other site features

  • To allow us to better service you in responding to your customer service requests

Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

This online privacy policy applies only to information collected through our website and not to information collected offline.